Job Description

Are you a robotics pro looking to get off the road ? Join a global leader in robotics, and bring your technical expertise to our customer support team. You’ll diagnose and resolve robotic system issues remotely via phone, email, and chat while supporting customers, engineers, and internal teams.

What You’ll Do:

• Provide advanced troubleshooting for FANUC robots, controllers, and peripherals via phone/email.
• Log and manage technical support tickets (TSLs) and generate quotes (CCMs) for customers.
• Assist with robot programming and provide detailed technical solutions using online tools and manuals.
• Collaborate with engineers, product teams, and internal departments to resolve issues.
• Support special projects, process improvements, and occasionally provide after-hours or shift-based assistance.

What You Bring:

• Strong hands-on experience with FANUC robots (RJ/R30iA platforms, etc.) and applications like spot/arc welding and material handling.
• Ability to read mechanical, electrical, pneumatic prints and interpret PLC ladder logic.
• Excellent written and verbal communication skills for customer-facing support.
• Proficiency in tools like ROBOGUIDE, OLPCPRO, and Microsoft Office.
• A positive, collaborative attitude and ability to work independently.

Preferred Qualifications:

• Bachelor’s in Engineering or relevant technical discipline, or equivalent experience.
• 8+ years in robotics integration, service, or installation.
• 5+ years in technical customer support or field service.
• Experience mentoring or training others in a technical setting is a plus.
• Familiarity with FANUC systems and desire to continue growing expertise.

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