Job Description

The Surveillance Operator monitors all gaming areas to insure compliance with GCB regulations and all internal policies and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Responsible for continually monitoring the hotel and casino operations to ensure adherence to the state regulations, in-house internal controls and company policies and procedures.
• Review video footage as needed.
• Generate detailed written reports or follow-up reports on incidents that occur on property.
• Perform any and all job related duties as directed by the Surveillance Lead Operator, Surveillance Supervisor and or the Executive Director of Surveillance.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent and articulate in English.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of all table games.
• Knowledge of gaming minimum internal casino standards, local jurisdictional gaming laws and Nevada Revised Statues.
• Must be able to obtain a Nevada Gaming Registration.
• Minimum age requirement is 21.
• 1 year experience in the casino surveillance field
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

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